The Company:

Be active at the forefront of the social Internet, where technology meets society! Meta4 Group is looking for talented, dynamic people to help build our international Internet Social Network business, WorldFriends Networks (WFN). With over 1,500,000 registered members in over 200 different countries, WFN is building the “café to the global village” and enabling internationally-minded people to meet their neighbors in the global village. WFN’s user base and revenues have been growing rapidly, and we need help to manage and increase this growth. For more information about our business please visit http://www.worldfriends.tv.

We serve over 300+ website distribution partners in 22 countries and operate our own branded service from our offices in Tokyo, Shanghai and Hong Kong. We are an entrepreneurial company with strong financial backing. We offer a trans-national workplace and deep exposure to a wide range of Internet business functions.

The Opportunity:

Meta4 Group is looking for a Japanese Customer Service Representative based in Shanghai responsible for making sure our members’ happiness and comfort in using our service and share useful information with the company for improvements in the service and contributes in business decision makings.

The Customer Service Representative (CS)’s primary duties would include:

Responsibilities:

• Replying and fulfilling members’ requests and questions:
• Fulfill member’s requests/questions and notify them within 24 hours each day.
• Coordinate with respective department (mostly technical team) to solve problems for members.
• Coordinate with overseas offices as necessary to solve any problems of members worldwide.

Share information for better services and business decisions:
• Make sure smooth daily operation and create daily reports.
• Regularly check sites and inform person in charge to ensure uninterrupted services.
• Create monthly report to systematically share statistical data and highlight any unusual trend/incidences and give suggestions/convey members’ wishes for service/business improvements.

Requirements:

• Native Japanese speaker with fluency in English
• Computer literate (Word, Excel and PowerPoint)
• Work 5 days per week. Take a day off on weekdays for the work on weekends.
• Responsible and team worker.
• College Degree and above.

Send your application and resume to jobs@meta4-group.com